Intermittent card and payment issues

We’re aware of an issue affecting some card and payment services.

While the issue is being investigated, you may experience intermittent problems when:

Some transactions may continue to work as normal, while others may be declined or unsuccessful.

If you need access to cash

If you’re unable to withdraw cash from an ATM, you can visit one of our branches during normal opening hours. Our team can assist you with an over-the-counter withdrawal.

If a card payment is declined

If a payment is declined or appears unsuccessful, please check your account before trying again to see whether the transaction has been processed.

If you’re unsure about a transaction or need assistance with your account, please contact us at 1300 878 366, via webchat or visit your local branch and our team can help.

We’re working closely with our payments provider, who is treating the issue as a priority.

We’re sorry for the disruption and appreciate your patience. We’ll provide further updates as more information becomes available.