Help & Support

We are here to help and you'll find the answers you need on this page.

We are here to help!

Northern Inland Credit Union is regulated by the Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC). Dealing with us is equally as safe as banking with other financial institutions in Australia.

The oversight we receive from APRA has strengthened our already sound business model administered by our Board of Directors and senior management. This puts us in a firm and sustainable position for the future.

As a strongly regulated mutual, Northern Inland is safe and competitive with a full range of products. You can feel secure that your Savings and Investment accounts with Northern Inland are protected with the Government Deposit Guarantee.

Financial Claims Scheme: APRA oversees the Financial Claims Scheme (FCS) which is designed to protect depositor funds up to $250,000 per account holder per institution. As a result of this regulation we are required to provide you with the opportunity to nominate to us details of an alternate account you hold at another financial institution.

Lost or Stolen Cards

Report a lost or stolen card to protect your accounts.

Scams & Security

Scammers will try a number of ways to get you to hand over your information. Learn how to spot a scam and protect yourself.

Your Financial Wellness

A program to help with budgeting, improve your financial situation and help achieve your financial goals.

Financial Hardship

We’re here to help our Members find smart financial solutions, and this includes assisting you when you are impacted by hardship, such as illnes ...

Financial Abuse

Financial abuse involves controlling, deceiving or coercing somebody’s financial freedom or independence. The abusers are often a family member, ...

Ways to Bank

Bank on the go with Online Banking, SmartPay App, phone payments, cards, over the phone and in branch.

Chat with our friendly team

We are here to help our Members with smarter ways to manage their money, speak with our expert team to find banking solutions which suit you.

Get the help you need

If you are under any financial hardship, we’re here to
help our Members find smart financial solutions.

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