Report a lost or stolen card

You can report a lost or stolen card by calling our Contact Centre on (02) 6763 5111 or from outside of Australia on +61 2 6763 5111.

Report via SmartPay App

You can report a card lost or stolen by selecting the ‘Cards’ option from the ‘Accounts’ screen, and then selecting ‘Report Lost or Stolen Card’. You will then need to confirm whether the card is Lost or Stolen and finally select ‘OK’ to confirm the action.

You will need to contact us by calling 6763 5111 to organise a replacement card.

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