Verify account name with Confirmation of Payee

With Confirmation of Payee, you can match account details during payment setup, helping reduce the risk of errors and keeping your payments on track.

Designed with business in mind

What is Confirmation of Payee?

Confirmation of Payee helps businesses check if bank details align with the details held by the recipient's bank. Designed with businesses in mind, Confirmation of Payee matches banking details against the recipient’s bank records to provide match outcomes and help minimise mistaken payments and exception handling when making payments.

Bank the smart way

Minimise errors
Gives you confidence when matching account details
Simplify payment setup
Makes matching account details quick and easy saving you time
Streamline employee setup
Prevent fraudulent and mistaken payments

What is it:

Confirmation of Payee matches account details against the recipient’s bank records to provide match outcomes to business customers. The service helps to minimise errors, enhance payment accuracy and save your business time and money.

How does it work:

Confirmation of Payee provides confidence by matching if the entered BSB, account number and account name matches with the recipient bank’s records and provides a match outcome. The service can be used by businesses to check if banking details provided by employees, vendors, or customers match the recipient's bank records, helping payment accuracy while informing businesses of possible payment issues before the payment is attempted.

Who offers it:

Confirmation of Payee is an industry-wide service initiated by Australian Payments Plus (AP+). Via financial institutions the service is available to platforms and organisations to improve customer, vendor and employee payment accuracy.

Why does it matter:

Minimises errors: Reduces the likelihood of mistaken payments and errors. Confirmation of Payee Confidential | © Australian Payments Plus Limited 5 Promotes confidence: Businesses can now match banking details against bank records and get a match outcome before they make a payment. Efficiency: Delivers greater efficiency when making payments by reducing manual administration efforts for exception handling. Saves costs: Matching banking details before payments are made allows businesses to make payments with greater confidence - without needing to deposit and confirm small amounts into accounts.

How CoP Supports Your Business

Confirmation of Payee helps businesses avoid costly mistakes by matching account details against the details held by the recipient’s bank and before payments are attempted. This extra layer of protection can reduce the time and effort spent resolving payment mistakes, giving you peace of mind before you send money. By identifying mismatches upfront, businesses can prevent payment delays, avoid disputes, and reduce the risk of sending money to the wrong account, while streamlining their payment workflows with greater accuracy.

Confirmation of Payee FAQs

These FAQs can be used to help your customers and employees understand what Confirmation of Payee is and how it works. We’ll update these FAQs periodically as the need arises.

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Confirmation of Payee (CoP) is an industry-wide service designed for businesses to match account details provided against the details held by the recipient’s bank when setting up payments for employees, vendors or customers, which helps minimise errors and enhances payment accuracy. Confirmation of Payee is provided by your financial institution and is an initiative of Australian Payments Plus, the same organisation that also provides trusted payment services like BPAY, Osko, eftpos, PayID and PayTo.

Confirmation of Payee provides confidence that account details match those held by the intended recipient’s bank when paying employees, vendors, or customers. This minimises payments made to incorrect accounts, saving your business time and money.

The service is available through us today. To understand how you can benefit from this service contact us on .

When you make a payment to a BSB and account number, Confirmation of Payee checks the details you enter against the name, BSB and account number held by the recipient’s bank and gives you a match outcome. That helps you decide what you want to do next – and gives you more confidence that the money you’re paying is going to the right account

Confirmation of Payee matches the account name, BSB and account number you’ve entered against the details held by the recipient’s bank to let you know whether it’s a match, a close match or a no match – allowing you to make informed decisions about who you are paying.

The service will match the name, BSB and account details you’ve entered against the details held by the recipient’s bank and return a match outcome.

‘Match’ means the details you’ve entered match the bank records of the intended recipient. ‘Close match’ means the details you’ve entered closely match the bank records of the intended recipient. Confirmation of Payee Confidential | © Australian Payments Plus Limited 10 ‘No match’ means that the details you entered do not match the bank records of the intended recipient. ‘We could not confirm the account name match’ means that the service cannot match the record at this time. ‘This account is no longer active’ means that the account is closed. ‘No account found’ means that the account is not available.

To assist with lowering mistaken payments, we may advise you where an account is closed or no longer available to allow you to contact your customer or vendor to keep your business from handling returned payments. We will provide you with outcomes to ensure you can make informed decisions before you pay.

Names with special characters, like apostrophes (‘), will still match without being entered. For example, enter “O’Brien” as “O Brien” or “Obrien”. Or an account name with an ampersand (&) such as Paper & Pen can be entered as Paper Pen.

If the account name you're trying to enter exceeds a character limit, consider how best to proceed by contacting us on

If you enter the wrong account details, you can end up sending your money to the wrong recipient. This can be difficult and time-consuming to retrieve, which is why it’s important to check the accuracy of the details you enter before you send your money.

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Verify account name with Confirmation of Payee

Designed with business in mind

What is Confirmation of Payee?

Bank the smart way

How does it work:

Who offers it:

Why does it matter:

How CoP Supports Your Business

Confirmation of Payee FAQs

What is Confirmation of Payee

How can Confirmation of Payee benefit my business

How do I activate Confirmation of Payee?

How does Confirmation of Payee work?

How do the details get checked and how do I see the result?

What information is shared using the service?

What do the match outcomes mean

Can I still make the payment whatever the match outcome?

What should I do when a name has special characters, such as ‘, -, or &?

The name field won’t accept the full name, what do I do?

What’s a mistaken payment?

Other ways to pay

Apple Pay

Google Pay

Online Banking

Get the help you need

We’re here to help