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Winner of the Member Survey draw

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Wednesday, 08 April 2020 08:33

Congratulations to our valued Member, Kris Booby, who has won the $1000 Prize for completing our Member Survey.

Members were invited through their local branches, via email and SMS to complete the survey and there have been many constructive suggestions.

“All of the Member suggestions will be worked into our strategy for improving systems and processes into the future,” said CEO, Derek McIntyre.

We thank all our Members for their feedback.
View Terms and Conditions of the Member Survey.

 

Contactless card PIN Limits

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Monday, 06 April 2020 16:22

In direct response to the Covid-19 pandemic, AusPayNet (self-regulatory body for the payments industry ) have announced that the industry will be increasing the PIN limit for contactless card payments from $100 to $200 to reduce the need for physical contact with the payment terminal. This will come into effect for our Members from 6 April 2020 and is expected to apply for a three-month period.

However, due to the way the Wesfarmers group (Coles, Kmart, Target, Liquorland, Vintage Cellars, Bi-Lo, Officeworks) process contactless transactions, you could be charged fees for paying with Tap and GO/payWave. We remind our Members that when using your NICU Visa Debit card at the businesses listed, insert your card and select 'Credit' or 'Visa Debit' to ensure that it is a fee-free transaction.

You can read more about the AusPayNet PIN limit changes on their website www.auspaynet.com.au.

Learn about Northern Inland's Member Loyalty program and more ways you can save on transaction fees.
 

 

Visa upgrade their security for online purchases

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Tuesday, 31 March 2020 12:17

From 30 April, Visa have mandated that when making an online purchase with your Visa Debit or Credit card, you will be required to enter a unique one-time SMS password to complete the purchase with sites who are registered with Verified by Visa (named ‘Visa Secure’ from 30 April 2020).

This password will be sent to the mobile number you have registered on your account with Northern Inland. Please ensure we have your correct mobile number otherwise the online purchase will be declined by the merchant.
You can update your contact details within Online Banking under ‘Member Services/ Update Contact Details’, or by phoning us on 02 67635111. Please allow up to 24 hours or next working day, for changes to take effect to any updates made.
 

 

COVID -19: The different types of fraud to beware of

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Thursday, 26 March 2020 07:39

During the ongoing COVID-19 virus outbreak, fraudsters globally are attempting to exploit the situation to defraud businesses and individuals. Western Union Business Solutions Head of Fraud Investigation, Alex Beavan, explains different types of fraud to be aware of.

Read more: COVID -19: The different types of fraud to beware of

 

Illness and financial hardship

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Thursday, 19 March 2020 10:27

We’re here to help our Members find smart financial solutions, and this includes assisting you with your Northern Inland loans and credit facilities when you are impacted by hardship, such as illness or job loss. Please let us know if you are under any financial duress, and keep in touch with us. If we are aware of your situation, we can be of assistance.

Read more: Illness and financial hardship

 

COVID-19 and NICU Safety

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Tuesday, 17 March 2020 15:31

Please be advised that we are asking you not to attend at a branch if:

  • You are unwell, or
  • You are awaiting COVID-19 test results, or
  • You or anyone in your home is self-isolating, or
  • You have returned from any international destination in the last 14 days.

Read more: COVID-19 and NICU Safety

 

Member Survey 2020

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Tuesday, 25 February 2020 15:18

What is the purpose of the Member Survey?

We're continually looking at ways to understand what is working for our Members and what needs to be improved. To do this, we are offering our Members the opportunity to provide feedback through our Member Survey from 13 March until 3rd April 2020. 

Read more: Member Survey 2020

 

22/1/20- Attn: Cheque Book Holders

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Wednesday, 22 January 2020 14:03

Due to system changes, we will no longer be able to honour cheques bearing our old BSB 082-170, which was phased out in 2011. As previously notified to affected customers, these cheques will be dishonoured from 1 March if you continue to use them.

Please return any cheque books bearing the BSB 082-170 to your local branch. You can continue to use cheque books bearing the BSB 802-298, or speak to our staff to learn about alternate payment options.

 

21/01/20- Scam calls to cardholders

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Tuesday, 21 January 2020 09:13

We have been advised of scam calls being made to several cardholders identifying themselves as the “Fraud Department”, “Visa Fraud Monitoring team” and “Fraud team in Collins Street Melbourne” in an attempt to coerce a Member to provide their personal, card number and transactional information.

Read more: 21/01/20- Scam calls to cardholders

 

Bush fire disaster assistance information

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Monday, 13 January 2020 10:15

If you have been affected by the recent bush fires, please contact us for assistance –

Loans and credit cards: we can offer a range of assistance measures, including postponed or reduced repayments. Contact the Credit Control team on 6763 5111.

Claiming on consumer credit insurance: if you have Allianz consumer credit insurance attaching to your loan, we can assist you with documentation. Contact the Credit Control team on 6763 5111 or see the Allianz website.

Claiming on home insurance and contents insurance: if you have Allianz general insurance policies, see the Allianz website.

Requesting replacement credit or debit cards: if your mailing address has changed (temporarily or for the foreseeable future) please speak to our Contact Centre team on 6763 5111. Provided we can identify you over the telephone, we can amend your contact details and make arrangements for delivery of replacement cards.

Other inquiries, difficulties or issues: please do not hesitate to call us on 6763 5111, or use the secure email link after you have logged into Online Banking.

 

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