News Category
Member Survey 2023 - We value your thoughts
What is the purpose of our Member Survey?
We're continually looking at ways to understand what is working for our Members and what needs to be improved. To do this, we are offering our Members the opportunity to provide feedback through our Member Survey from 17 November until 13th December 2023.
2 Factor Authentication now required for Online Banking
As part of our commitment to enhancing account security, we have implemented a mandatory policy requiring all Members registered for Online Banking to enable 2 Factor Authentication (2FA) by Thursday 31 August, 2023.
2FA significantly enhances the security of your account by adding an additional layer of protection. It helps prevent unauthorised access even if someone gets hold of your password.
Set up 2FA in 4 easy steps
- Log in to online banking
- Select Member services in the blue menu at top of page
- Select Set up security options in the drop down menu
- Select SMS one time password to activate
How does 2FA work once I have registered?
Once registered for 2FA Log in to Online Banking using your Client Login and Access Code.
- A SMS one time password will be sent to your nominated mobile phone
- Your Online Banking message will read an SMS one time password has been sent to your mobile number
- In the Enter One Time Password text box, enter the 6 digit password that has been sent to your mobile phone, then select OK
Note: The mobile number used for 2FA is the one linked to your account.
Do I need to setup 2FA for the smartPay App?
You need to set up 2FA to keep using Online Banking and the smartPay App. Set up is only required in Online Banking, no actions are required within the app.
Additional benefits of 2FA
In addition to the increased layer of security, you need 2FA to enable:
- OSKO payments
- External Funds Transfer limit greater than $1,000
- BPAY Payments limit greater than $3,000
- Allows you to change your pin within the smartPay App
If you have any questions or need assistance please call our Contact Centre on (02) 6763 5111 or visit a Branch.
Note: Once you have setup your 2 Factor Authentication you should never give out your SMS one time password, Northern Inland Credit Union will never ask you for it over the phone or online.
Message from our CEO Latest Newsletter June 2023
Member Newsletter message from our CEO June 2023. Click here.
Christmas Trading Hours
Please find our Christmas & New Year opening hours:
Friday 22 December: 9.00am - 4.00pm
Monday 25 December: Closed
Tuesday 26 December: Closed
Friday 29 December: 9.00am - 4.00pm
Monday 1 January: Closed
Visit Contact Us for more info.
Cheque services withdrawn in 2024
Cheque services are being withdrawn in 2024. New cheque books will not be issued from 1 July 2023. Please refer to our FAQs below if you have anymore questions or contact us on 6763 5111 so that we can assist you with other payment options.
Frequently Asked Questions
Notice of Annual General Meeting
Notice of Annual General Meeting
Northern Inland Credit Union Limited ABN 36 087 650 422
The36th Annual General Meeting (AGM) of Members of Northern Inland Credit Union Limited (NICU) will be held in a virtual environment on Tuesday 7 November 2023 at 9.00am. General business includes:
1. Receipt of the Annual Financial Report.
2. Appointment of Directors:2a. to appoint Barry Edward Pratten as Director. 2b. to appoint Graham Russell Goodman as Director.
3. Directors Remunerations: to consider and, if thought fit, to passing resolutions that: the aggregate amount of directors’ remuneration for each calendar year, commencing with the 2024 calendar year, be increased to $253,836 (5.75% indexation) inclusive of compulsory superannuation.
Obtain an AGM notice and other documents by phoning 67635111, by email to PrivacyOfficer@nicu.com.au, or attending at 481 Peel Street, Tamworth or any NICU branches no later than 5.00pm 31 October 2023.
By order of the Board
A Clark, Company Secretary
5 September 2023
Recent Flubot scams. Please Be Aware 29.09.2021
‘Flubot’ scams are currently impacting the Australian banking and financial services sector.
Pension Plus Interest Rate Change 1 May 2021
We advise of interest rate changes to the Pension Plus account, effective 1 May 2021:
Ceasing branch cheque encashment
From 1 June 2021, the ability to cash a personal cheque in the branch will be discontinued.
Reminder for Members who make online purchases
Visa have mandated that when making an online purchase with your Visa Debit or Credit card, you will be required to enter a unique one-time SMS password to complete the purchase with sites who are registered with Verified by Visa.
This password will be sent to the mobile number you have registered on your account with Northern Inland. Please ensure we have your correct mobile number otherwise the online purchase will be declined by the merchant.
You can update your contact details within Online Banking under ‘Member Services/ Update Contact Details’, or by phoning us on 02 67635111. Please allow up to 24 hours or next working day, for changes to take effect to any updates made.
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