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CEO Update December 2017

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CEO Update

Northern Inland continues to perform well in a tough and competitive market due to strong support from our Members. Our deposit balances continue to grow and are currently at record levels of just under $247 million. This means we are in a great position to lend money to Members for personal, home, investment and commercial projects. Assets continue to grow and we expect assets to exceed $300 million by the end of this financial year.

Digital Banking

Members continue to adopt mobile payment platforms such as Android and Apple Pay using Northern Inland Visa Credit and Debit cards to pay at Eftpos terminals using their mobile. We expect adoption rates to increase as more services become available on mobile phones such as online identification. VISA Paywave transactions have doubled in the last 12 months and continue to grow strongly.
Members and the public will soon be able to apply for Home and Personal Loans online through our Online Lending system, we will provide more information when it becomes available.

Instant Payments - Osko

Osko is the new name for the BPAY-owned real-time payment service to be launched early in the New Year as part of the nationwide New Payments Platform (NPP) initiative. Members will be able to use their Northern Inland account to send and receive payments instantly between participating financial institutions via Online and Mobile Banking. You will simply register your PAYID in our Online Banking system using a mobile number or email address to make payments easily between, family, friends or businesses. Make sure you’re ready by confirming your email and mobile number with us, and remember, you must be registered for Online Banking to be able to ‘Osko it’ to friends, family and businesses.

Narrabri Contact Centre

Our Narrabri branch has been renovated to accommodate the changing needs of Members and is now home to a second location for our Contact Centre, in addition to its original base in Tamworth.
The way people are banking these days is changing. Extra focus on technology and self-service, means that foot traffic in the branches has been decreasing. It also means Members need more assistance by phone or email. Northern Inland is very committed to Narrabri as a community and to the Narrabri staff, so multi-skilling the team to perform Contact Centre duties provides even more value for both the business and our Members.
The team helps with everything from simple transactions and password resets to technical help with Online Banking, app and card activation. They also help Members with insurance policies for home and motor vehicles or taking enquiries for personal and home loans. I’m sure that the service for Members through our Contact Centre will go from strength to strength with the addition of Narrabri staff to the already skilled team in Tamworth.

Interest Rate Specials

We are currently offering some great home loan and investment loan deals. Contact your branch manager for more details.

Wealth Protection

Our mission is to help Members find smarter ways to manage their money. We are currently focusing on ensuring all Members have the ability to gain advice from a financial planner to ensure all bases are covered. All Members are entitled to one complimentary no-obligation consultation with a Bridges planner, so don’t hesitate to contact a member of our team to book your appointment.

Refer A Friend

If you have been happy with your experience with Northern Inland, Refer A Friend to open a new ‘Member Pack’ and receive $50 cash each.
Our Refer A Friend initiative aims to introduce as many new Members as possible to enjoy the credit union way of banking.

Thanks to every Member at Northern Inland for your continued support. We look forward to providing superior smart service as your local credit union in 2018 and the future.

Derek McIntyre