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Bush fire disaster assistance information

Monday, 13 January 2020 10:15


If you have been affected by the recent bush fires, please contact us for assistance –

Loans and credit cards: we can offer a range of assistance measures, including postponed or reduced repayments. Contact the Credit Control team on 6763 5111.

Claiming on consumer credit insurance: if you have Allianz consumer credit insurance attaching to your loan, we can assist you with documentation. Contact the Credit Control team on 6763 5111 or see the Allianz website.

Claiming on home insurance and contents insurance: if you have Allianz general insurance policies, see the Allianz website.

Requesting replacement credit or debit cards: if your mailing address has changed (temporarily or for the foreseeable future) please speak to our Contact Centre team on 6763 5111. Provided we can identify you over the telephone, we can amend your contact details and make arrangements for delivery of replacement cards.

Other inquiries, difficulties or issues: please do not hesitate to call us on 6763 5111, or use the secure email link after you have logged into Online Banking.