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24/7 Global Emergency Assistance

MasterCard Multi-currency Cash Passport Card


Customer support is available through the Cash Passport 24/7 Global Emergency Assistance service which provides a range of services including providing card balances, replacement of lost or stolen cards, emergency cash* to anywhere in the world, translator services, help finding legal or medical support and sending a message home. The list of global toll free phone numbers is set out below and is on the back of the Cash Passport card. Alternatively, you can seek assistance on-line by visiting www.cashpassport.com/multi
 

Country Phone Number    
Australia 1800 098 231    
Hong Kong 800 966 321    
Japan 00531 780 221    
Korea (South) 00798 4434 1279    
New Zealand 0800 444 691    
Thailand 001800 442 212    
UK 0800 056 0572    
USA/Canada 1 877 465 0085    
Other Countries**    +44 207 649 9404    

*Emergency cash replacement (up to the amount available on your card), anywhere in the world, normally within 20 minutes, though in some remote locations this could take up to 24 hours.
** Please remember to add the International prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 00 1 954 838 8294). Calls to this number are not free of charge.
There may be a charge for calls to these numbers, if phoning from a hotel or mobile phone.

 

Travel Insurance - Allianz Global Assistance

In the event of an emergency, if you have taken out travel insurance through us, please contact the Allianz medical and emergency assistance team on the below numbers according to what country you are in:

Country Phone Number Country Phone Number    
Australia 1800 010 075 Malaysia 1 800 81 5102    
Canada 1800 214 5514 Netherlands 0800 023 2683    
China (North) 10 800 6100 434 New Zealand 0800 778 103    
China (South) 10 800 261 1323 Singapore 8006162 187    
France 0800 905 823 Spain 900996115    
Germany 0800 182 7635 Switzerland 0800 561 361    
Greece 00800 611 4107 Thailand 001 8006 121 082    
Hong Kong 800 900 389 United Kingdom 08000 289 270    
India 0008006101108 United States 1866 844 4085    
Indonesia 001 803 61 098        
Italy 800 787 451        
Japan 0066 3386 1052        
           
Other Countries**    61 7 3305 7499        

 **dial reverse charge (collect) via the local operator

Questions?

If you have any questions, please contact us Enquire


 

Access Prepaid Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Cash Passport in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL/ACL 240984). You should consider the Product Disclosure Statement for the relevant Cash Passport available at www.cashpassport.com/multi before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.

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