Our commitment: in handling your personal information, Northern Inland Credit Union Ltd (NICU) is committed to complying with the Privacy Act 1988, the National Privacy Principles and the Mutual Banking Code of Practice. A copy of our Privacy Policy is available on request.
Collection & use of personal information: we collect personal information about you, and will hold that information, for these purposes:
* Providing you with Membership benefits or information about those benefits and our financial services and products
* Providing you with our financial services and products
* Providing you with information about financial services and products from third parties with whom we have arrangements
* Conducting market or customer satisfaction research
* Complying with legislative and regulatory requirements.
When you apply for a loan we also collect information about you, in the form of a credit report from Veda Advantage, a credit reporting agency, to assess your capacity to repay. However, we can only do this with your consent at the time. Obtain a copy of your own credit report from Veda Advantage at any time:
* Post - Veda Advantage, PO Box 964, North Sydney NSW 2059
* Internet - www.mycreditfile.com.au.
Fees apply. To find out about fees or payment options visit the Veda Advantage website or phone on 1300 762 207.
The law also requires us to collect and hold personal information about you for these purposes:
* As a Member of NICU - for our register of Members
* When you open an account with us ‑ to verify your identity and address
* When we give you a loan - for our assessment of your capacity to pay or, if you are giving us a guarantee, for that purpose.
Providing your personal information to other organisations: in providing our financial services and products to you, it may be necessary for us to disclose your personal information to other organisations. We only disclose your personal information to the extent necessary and to the extent required by law. The types of organisations that we can disclose your personal information to are:
- When applying for a loan:
* Credit reporting agencies and other financial institutions that have previously lent you money - but only with your consent at the time
* Persons you name as referees, or your employer, in loan applications
* Your solicitors or conveyancing agents
* Property valuers and insurers ‑ for property loans
* Lenders mortgage insurers
* Mortgage documentation service
* Companies involved in providing securitised mortgages, such as the trustee or manager of the securitisation program
* Your guarantor
- When enforcing a loan:
* Debt collection agencies
* Solicitors
* Process servers
* Courts of law with jurisdiction over the enforcement of debts and securities
- When you make a complaint to us about our services or products - our external dispute resolution centre
- When we engage contractors for statement printing and mail out, card and cheque production, market research or direct marketing. These contractors are all subject to confidentiality agreements with us and cannot use your personal information except for our purposes
- When we have an arrangement with a third party product supplier - those third parties to provide information to you about their services and products
- A credit reporting agency to allow it to create or maintain a credit information file containing information about dishonoured cheques - cheques drawn by you for $100 or more which have been dishonoured more than once.
- Northern Inland Investment Services Pty Ltd T/A Bridges Tamworth
Your rights: you may access your personal information at any time by asking us. We may charge you a fee for this. We will tell you what the fee is at the time. On your request we will correct any information we hold if it is not correct or inaccurate.
What if you do not wish to provide us with information? If you do not give us the personal information we require, we may not be able to admit you to Membership or provide you with the financial service or product you have applied for.
How to contact us: contact the NICU Privacy Officer by:
* Phone - 1300 65 65 81
* Fax - 02 6761 2332
* E-mail - privacyofficer@nicu.com.au
Website Privacy Statement
This Privacy Statement applies to your use of the NICU website. It provides information on how and when personal information is collected, stored and used by NICU via the website.
Use and disclosure of information: NICU’s website contains links to the website of third party providers of goods and services (Third party websites). If you have accessed Third party websites through our website and if those third parties collect information about you, NICU may also collect or have access to that information as part of our arrangement with third parties. Third party websites should contain their own privacy statements and it is the responsibility of the third party for informing you about their own privacy practices.
Email address: if you are a registered customer for NetTeller we may use your email address to advise you of upgrades or variations to this service. We may send you information about our products and services. If we send you an email for a commercial purpose, we will give you the option of not receiving further communications of that kind.
Security of data: personal information passes through a secure server using 128 bit encryption.
Changes to this privacy statement: NICU may change this privacy statement at any time. Changes will be displayed on this website.