Q. I am having trouble registering for NetTeller.
A. Because the NetTeller Registration Form uses 128 bit encryption, your browser may need up grading or the security settings may need to be reset. We recommend that you use a Version 6 Browser or better due to our high security requirements. You can check the version of your browser and the strength of the security installed by clicking on the Help menu in Internet Explorer and then click About Internet Explorer. The Version information should start with at least the number 6, and the Cipher Strength should indicate 128-bit. Make sure your Security settings are set correctly by going to the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
The latest version of Internet Explorer may be downloaded at http://www.microsoft.com/australia/windows/internet-explorer/ (Download time may vary depending upon download size and connection speed) or you can generally find the later version browsers in CD Roms attached to computer magazines.
Q. When I try to log on to NetTeller, I get the message that "My Browser does not support JavaScript".
A. For NetTeller to function you need to have JavaScript enabled on your browser. If JavaScript is not enabled in your browser, please complete the following steps:
Internet Explorer browsers:
1. From the 'Tools' menu, select 'Internet Options'. (The 'Internet Options' dialog box should appear.)
2. Click the 'Security' tab to bring it to the front.
3. In the box containing the icons labeled 'Internet,' 'Local Internet,' 'Trusted Sites,' and 'Restricted Sites,' select the icon labeled 'Internet' (first one on the left).
4. Near the bottom of the 'Internet Options' dialog box, click the 'Custom Level' button. (The 'Security Settings' dialog box should appear.)
5. Near the bottom of the 'Security Settings' dialog box, in the 'Reset to' drop-down menu, choose 'Medium security'.
6. Click the 'Reset' button.
7. Click OK.
8. Click OK again.
JavaScript should now be enabled for your browser. Please close and reopen your browser and then return to this site.
Or the Browser you are trying to access NetTeller with does not support JavaScript. You will need to upgrade your Browser if that is the case.
Q. Can I change my personal details, such as my address or email address from NetTeller?
A : Yes. We have a special area in NetTeller that allows you to change your details. Go to the Maintenance menu and select Change Contact Details and/or Change Address. This will allow you to update your details. Alternatively you can contact us using the Help function and we can assist you in changing your details.
Q. I deposited a cheque. Will I see this in my Internet Banking service immediately?
A. Yes, but you will not be able to withdraw or transfer these funds until the cheque has cleared as per normal procedure.
Q. Will I be paying transaction fees for using this service?
A. No. All transactions conducted through NetTeller are free. There are no joining fees or monthly service fees for NetTeller Personal. NetTeller Business Banking is an optional facility specially designed for our Business Clients. It provides additional facilities such as the ability to send bulk transactions such as payrolls and creditors payments automatically. There is a charge for this facility which is $10 per month which is rebated against your Monthly Transaction Rebate. Please refer to the PFS Fees & Charges / Member Loyalty Program for more information.
Q. I want to pay a bill but the organisation isn’t in the drop down box. What do I do?
A. You can simply enter the correct Biller Code and Reference Number from the BPAY tab and your funds will go to your chosen Biller.
Q. I have transferred money into the wrong Northern Inland account, what do I do?
A. You can simply transfer the funds out. If the funds were transferred into an account you cannot debit, contact us immediately in business hours on 1300 65 65 81. We may not be able to retrieve funds sent to a non-Northern Inland account.
Q. Can I transfer money into another financial institutions account?
A. Yes. If you have a security token, you can simply enter in the correct BSB and account number from the External Transfers tab and your funds will go to your chosen institution.
If you do not have a security token you may need a Pay Anyone password. Please contact the Call Centre during office hours to obtain your Pay Anyone Password.
Once you have your password, go to Transfers and select "Add Pay Anyone External Details". Simply add in the details requested, enter in your Pay Anyone Password and then save. Please note that this only adds the account to your list of available payees. When you wish to make a payment, use the External Transfer tab and then select from the BSB drop down box the institution you wish to transfer funds to.
Q. I just deposited money into a branch. Will this appear straight away?
A. Yes. NetTeller is a ‘real time’ system. It will appear as a ‘Current Balance’ during business hours and as an ‘Available Balance’ out of hours.
Q. I have printed my transactions out and they are all over the page. What can I do?
A. You may like to check the size font you are using. Setting it to a small point size may make it easier to print.
Q. Will I be able to recharge a Smart Card through this service?
A. Not at this stage. Though it is envisaged that this service will become available at some stage in the future.
Q. My PC was stolen. Will the thief now have access to my Northern Inland account?
A. The thief would have to know your Member number and password. Do not store this information on or near your computer. If you do suffer a loss, contact Northern Inland to freeze accounts, and to change access codes and passwords.
Q. I just purchased a new PC. Do I have to install any software so I can use this service?
A. Ensure you have up-to-date virus protection software and a web browser.
Additionally, Business Banking users who use the Upload Bank File feature require the Business Banking 3.5 Security Policy installed. Please visit our NetTeller Business Banking page for further information.
Q. Can I use an Apple to access this service?
A. Yes*. This service is available to anyone with an Internet connection and a browser version 4 or above.
* Not compatible with the Upload Bank File feature in Business Banking. Please visit our NetTeller Business Banking page for further information.
Q. I have used this service on my work PC. Will anyone be able to see my account details at a later stage?
A. No. Unlike most web pages where the page is temporarily stored (in Windows 95/98 in a folder called Temporary Internet Files), all you see in NetTeller disappears after viewing. See the Internet Security Brochure for more information.
Q. I have an old modem. Its says 9600 bps on the side. Will I still be able to access this service?
A. Yes. However it will not be as fast to download information, but still will work.
Q. What is a cookie?
A. A cookie is a small piece of information your browser saves when visiting a site you frequently visit. It allows the site to know who you are. They are not an invasion of privacy or dangerous, but they may be stored on your PC. For this reason you should avoid using public computers, such as those in libraries and internet cafes.
Q. I am going on holidays; can I access my accounts via the Internet when I am away?
A. If you have access to a computer and the Internet, then this service is available to you anywhere in the world, 24 hours per day.
Q. I’ve forgotten my password. What do I do?
A. You will need to contact us. Once we verify your identity, we will issue you with another password so you can continue with your online banking.