Q. I am having trouble registering for NetTeller.
A. Because the NetTeller Registration Form uses 128 bit encryption, your browser may need up grading or the security settings may need to be reset. We recommend that you use a Version 5 Browser or better due to our high security requirements. You can check the version of your browser and the strength of the security installed by clicking on the Help menu in Internet Explorer and then click About Internet Explorer. The Version information should start with at least the number 4, and the Cipher Strength should indicate 128-bit. Make sure your Security settings are set correctly by going to the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
The latest version of Internet Explorer may be downloaded at http://www.microsoft.com/windows/ie/default.asp (Download time will take 4 min @ 28.8 kbps) or you can generally find the later version browsers in CD Roms attached to computer magazines.
Q. When I try to log on to NetTeller, I get the message that "My Browser does not support JavaScript".
A. For NetTeller to function you need to have JavaScript enabled on your browser. If JavaScript is not enabled in your browser, please complete the following steps:
Netscape Communicator/Netscape 4 browsers:
1. From the 'Edit' menu, choose 'Preferences'. (The 'Preferences' dialog box should appear.)
2. From the list on the left side of the dialog box, click the word 'Advanced'.
3. In the upper right section of the dialog box, click to place a checkmark in the box marked 'Enable Java'.
4. Click to place a checkmark in the box marked 'Enable JavaScript'.
5. Click 'OK'.
JavaScript should now be enabled for your browser. Please close and reopen your browser and then return to this site.
Internet Explorer 5 browsers:
1. From the 'Tools' menu, select 'Internet Options'. (The 'Internet Options' dialog box should appear.)
2. Click the 'Security' tab to bring it to the front.
3. In the box containing the icons labeled 'Internet,' 'Local Internet,' 'Trusted Sites,' and 'Restricted Sites,' select the icon labeled 'Internet' (first one on the left).
4. Near the bottom of the 'Internet Options' dialog box, click the 'Custom Level' button. (The 'Security Settings' dialog box should appear.)
5. Near the bottom of the 'Security Settings' dialog box, in the 'Reset to' drop-down menu, choose 'Medium security'.
6. Click the 'Reset' button.
7. Click OK.
8. Click OK again.
Internet Explorer 4 browsers:
1. From the 'View' menu, select 'Internet Options'. (The 'InternetOptions' dialog box should appear.)
2. Click the 'Security' tab to bring it to the front.
3. Near the bottom of the 'Internet Options' dialog box, click the 'Custom' radio button.
4. To the right of the 'Custom radio button', click the 'Settings' button. (The 'Security Settings' dialog box should appear.)
5. Near the bottom of the 'Security Settings' dialog box, in the 'Reset to' drop-down menu, choose 'Medium security'.
6. Click the 'Reset' button.
7. Click OK.
8. Click OK again.
JavaScript should now be enabled for your browser. Please close and reopen your browser and then return to this site.
Or the Browser you are trying to access NetTeller with does not support JavaScript. You will need to upgrade your Browser if that is the case.
Q. Can I change my personal details, such as my address or email address from NetTeller?
A : Yes. We have a special area in NetTeller that allows you to change your details. Go to the Maintenance menu and select Change Contact Details and/or Change Address. This will allow you to update your details. Alternatively you can contact us using the Help function and we can assist you in changing your details.
Q. I deposited a cheque. Will I see this in my Internet Banking service immediately?
A. Yes, but you will not be able to withdraw or transfer these funds until the cheque has cleared as per normal procedure.
Q. Will I be paying transaction fees for using this service?
A. No. All transactions conducted through NetTeller are free. There are no joining fees or monthly service fees for NetTeller Personal. NetTeller Business Banking is an optional facility specially designed for our Business Clients. It provides additional facilities such as the ability to send bulk transactions such as payrolls and creditors payments automatically. There is a charge for this facility which is $10 per month which is rebated against your Monthly Transaction Rebate. Please refer to the PFS Fees & Charges / Member Loyalty Program for more information.
Q. I want to pay a bill but the organisation isn’t in the drop down box. What do I do?
A. Please contact us and we may be able to add this organisation to the list or select FTE (Funds Transferred Electronically) from the drop down box, enter in the correct BSB and account number, and your funds will go to your chosen organisation. Using this second option does not add the organisation's name to the transfer details (narration) against the transaction on your account, it only indicates that it was an External Funds Transfer.
Q. I have transferred money into the wrong Northern Inland account, what do I do?
A. You can simply transfer the funds out. If the funds were transferred into an account you cannot debit, contact us immediately in business hours on 1300 65 65 81. We may not be able to retrieve funds sent to a non-Northern Inland account.
Q. I use Netscape as my browser and find I "cannot print", "view source", "resize screen", "change font size" or "use the back and forward buttons" without getting this message:
"Data Missing”
This document resulted from a POST operation and has expired from the cache. If you wish you can repost the form data to recreate the document by pressing the reload button."
A. NetTeller has enhanced security by forcing the HTTP directives EXPIRES and NOCACHE everywhere. This prevents disclosure of information in the event that you leave your PC and someone else accesses your browser.
You can work around by either (1) cut and paste into some other printable page, (word processor for example) or (2) use Microsoft's Internet Explorer browser for these functions.
Q. Can I transfer money into another financial institutions account?
A. Yes. Select the "Transfer" drop down menu, then select "Bill Paying Direct Entry” function.
Q. I just deposited money into a branch. Will this appear straight away?
A. Yes. NetTeller is a ‘real time’ system. It will appear as a ‘Current Balance’ during business hours and as an ‘Available Balance’ out of hours.
Q. I have printed my transactions out and they are all over the page. What can I do?
A. You may like to check the size font you are using. Setting it to a small point size may make it easier to print.
Q. Will I be able to recharge a Smart Card through this service?
A. Not at this stage. Though it is envisaged that this service will become available at some stage in the future.
Q. My PC was stolen. Will the thief now have access to my Northern Inland account?
A. The thief would have to know your Member number and password. Do not store this information on or near your computer. If you do suffer a loss, contact Nortehrn Inland to freeze accounts, and to change access codes and passwords.
Q. I just purchased a new PC. Do I have to install any software so I can use this service?
A. Ensure you have up-to-date virus protection software and a web browser.
Q. My friend has a PC with Netscape Navigator 2.0. Can I use my service on her machine?
A. No. The browser must be at least Version 4 or later.
Q. Can I use an Apple to access this service?
A. Yes. This service is available to anyone with an Internet connection and a browser version 4 or above.
Q. I have used this service on my work PC. Will anyone be able to see my account details at a later stage?
A. No. Unlike most web pages where the page is temporarily stored (in Windows 95/98 in a folder called Temporary Internet Files), all you see in NetTeller disappears after viewing. See the Internet Security Brochure for more information.
Q. I have an old modem. Its says 9600 bps on the side. Will I still be able to access this service?
A. Yes. However it will not be as fast to download information, but still will work.
Q. What is a cookie?
A. A cookie is a small piece of information your browser saves when visiting a site you frequently visit. It allows the site to know who you are. They are not an invasion of privacy or dangerous, but they may be stored on your PC. For this reason you should avoid using public computers, such as those in libraries and internet cafes.
Q. I am going on holidays; can I access my accounts via the Internet when I am away?
A. If you have access to a computer and the Internet, then this service is available to you anywhere in the world, 24 hours per day.
Q. I’ve forgotten my password. What do I do?
A. You will need to contact us. You will need us to verify your identity. We can then delete the encrypted record so that a new record can be loaded. We will not be able to tell you your password for obvious security reasons.